FAQs

We want your application process to be as easy and stress-free as possible! To help things go smoothly, please follow the steps below and have the requested items ready before you get started. If you have any questions or need assistance at any point, just call the property and press 2 to connect.

Rental Qualifications are used to determine applicants' eligibility for residency in our communities. Nothing contained in these requirements shall constitute representation by WH Management LLC (the Company) that all residents and occupants currently residing in our community have met or currently meet these guidelines. Our policy is to require everyone over the age of 18 to be approved as a leaseholder. We make minimal exceptions.

We offer a standard refundable deposit or an affordable alternative through our partnership with DepositIQ. DepositIQ provides a non-refundable, lower-cost option to reduce your upfront move-in expenses. Upon approval, you will be presented with the different options available to you.

We require a minimum of two years’ satisfactory rental history or mortgage verification. First-time renters will be required to pay a higher deposit or apply with a qualified guarantor.

If an unsatisfactory result is returned in more than one evaluated category, a co-signer or guarantor
will be required. If a co-signer or guarantor is needed, he/she must meet the entire qualifying criteria as presented above. All co-signers/guarantors must have a verifiable source of income in an amount no less than five (5) times the rental rate. The co-signer/guarantor must pay an application processing fee, reside in the United States, and may be subject to criminal screening. Co-signer/guarantor’s proof of income will be verified through our secure third-party online service. Suppose the co-signer/guarantor is self-employed or receives money from non-employment sources. In that case, the co-signer/guarantor must provide photocopies of the three most current bank statements and one of the following: a photocopy of a tax return from the previous year, or a financial statement from a CPA verifying employment and income.

Applicants must present a valid and current government-issued photo ID for each person 18 or older who will be living in the apartment. Applicants who are citizens of another country must provide (1) a passport; (2) the INS document that entitles the applicant to be in the United States, and (3) proof of employment in the country or an I-20 verifying student status, AND proof of enrollment. All documents must be valid and current; they may be photocopied.

All applicants must have a combined verifiable source of income in an amount no less than three (3) times the rental rate. Applicants with a combined income of at least two and a half (2.5) times but less than three (3) times the rental rate may be approved conditionally, provided they obtain a qualified guarantor or pay a higher security deposit. Applicants with no income must obtain a qualified co-signer/guarantor or pay all current charges and rent for the entire lease term in advance via certified funds.

Proof of income is verified through a secure third-party online service. Applicants will be prompted to connect their bank account, connect directly to their payroll provider, or upload pay stubs. If uploading pay stubs, applicants paid bi-weekly must provide their three most recent pay stubs, and applicants paid weekly must provide their five most recent pay stubs. Suppose an applicant or guarantor is self-employed or receives income from non-employment sources. In that case, they must provide photocopies of the three most recent bank statements along with either a tax return from the previous year or a financial statement from a CPA verifying employment and income. Bonus income may require additional verification of the bonus structure and frequency. Cash and Cash App deposits may require additional verification.

Our credit reporting agency evaluates credit and rental history against indicators of future rent payment performance. An unsatisfactory finding will result in the requirement of a co-signer/guarantor, higher deposit options, and/or denial. Bankruptcies and evictions within the last 7 years, or unpaid judgments and rental debts, will result in the denial of your application.

Our investigation includes criminal background screening. Your application may be denied due to criminal convictions or charges. We conduct background screening on leaseholders and occupants.

The maximum number of residents permitted to dwell in an apartment shall not exceed two (2) occupants per bedroom. The only exception to occupant limitations is anyone protected as a familial status under the Federal Fair Housing Guidelines. In this case, we will allow two persons per bedroom, plus one additional person in the apartment home.

We require a minimum of two years’ satisfactory rental history or mortgage verification. First-time renters will be required to pay a higher deposit or apply with a qualified guarantor.

Welcome Home Management is dedicated to creating communities where residents feel valued, supported, and truly at home. From the first tour to move-in day and beyond, our team strives to deliver friendly service, prompt communication, and spaces you’ll love living in. WHM is committed to compliance with all federal, state, and local fair housing laws. WHM subscribes to a universal policy for the achievement of equal housing, and no person will be discriminated against because of race, color, age, religion, national origin, sex, familial status, disability, sexual orientation, gender identity, marital status, or any other local laws protecting specific classes. All persons involved with the leasing and operation of apartment homes are provided with diversity training on fair housing laws and WHM policies.

1) REGISTER FOR THE RESIDENT PORTAL<br/>
Once approved, you will receive an email inviting you to register for the LOFT resident portal. The LOFT portal will guide you through all of the steps needed to get you ready for move-in. <br/><br/>
2) CHOOSE A DEPOSIT<br/>
We offer a standard refundable deposit or a non-refundable alternative through DepositIQ. Upon approval, you will be presented with the different options available to you.<br/><br/>
3) PET SCREENING<br/>
All applicants must complete a pet profile through petscreening.com, even if you do not have a pet.
Renters insurance is required. Visit realcoverage.com to choose the best option for you and/or upload an existing policy to be validated.<br/>
Pro-Tip: Choose an eRenter policy and skip waiting for your policy to be validated!<br/><br/>
4) RENTERS INSURANCE<br/>
Renters insurance is required. Visit realcoverage.com to choose the best option for you and/or upload an existing policy to be validated. <br/>
Pro-Tip: Choose an eRenter policy and skip waiting for your policy to be validated!<br/><br/>
5) SIGN YOUR LEASE<br/>
The link will be emailed to you; you can also find that info in your LOFT app.<br/><br/>
6) SCHEDULE YOUR MOVE-IN<br/>
Our on-site team will contact you directly to help schedule your move-in date and ensure a smooth, welcoming arrival. Utility setup information will be provided prior to your move-in date.